Feature · Wire callback log
Prove every wire was verified by phone
Wire fraud usually starts with an email that looks real. The defense is a callback on a number you found yourself. The wire callback log turns that habit into a record your team, your underwriter and your auditor can see.
Log the call from the file
For each wire (seller proceeds, buyer funds, a payoff, a commission), record who you spoke with, the number you dialed and whether the instructions matched.
Say where the number came from
Pick “found independently” or “from the wire instructions or the email.” A number taken from the instructions is flagged on the file, because that’s exactly the number a fraudster controls.
Mismatches stand out
If the instructions didn’t match, the file shows “Mismatch logged” so nobody sends that wire.
A record that stays true
Saved calls can’t be edited, and each one shows who logged it and when. Owners and admins can delete a mistaken entry.
Ready for your Best Practices review
The ALTA Best Practices report lists closed files with a confirmed callback, and the ones without, for any period you choose.
Good to know
- Account and routing numbers are never entered or stored. The log is about the call, not the instructions themselves.
- Closing Desk doesn’t send or receive money and doesn’t replace your bank’s or underwriter’s wire procedures.
Try it on your own files
Included on every plan. Every plan starts with a 14-day free trial of Pro. No card needed.